Delivery and Shipping

Delivery Time = Processing Time + Shipping Time

1.Processing Time

The estimated time frame is listed in the Specifications module on every product page. Most items are request 1-5 business days to handcraft. 

2.Shipping Time

The estimated shipping time varies from the shipping method.

Shipping Methods & Price

Please note that this time frame does not include processing time and not account for delays caused by service or weather disruptions if any. We will remind you of the estimated delivery date throughout checkout. After your order is placed, we will email you the expected delivery date and tracking as soon as it's available. 

*Note: Due to supply chain tension, the production time of some products may be extended. Please pay attention to the estimated arrival time on the checkout page.  

Current Advisories

Due to an ongoing nationwide strike by Canada Post employees, orders shipped via Standard Shipping may experience delays. We actively monitor the situation and explore alternative solutions to minimize the impact.

Thank you for your understanding and patience during this time. For urgent inquiries, please get in touch with our support team support-ca@callie.com.

Return

We sincerely want you to be happy with what you've ordered. If you are not totally satisfied with your items, please do not hesitate to contact our customer service team. We offer 99-day returns and exchanges service to ensure you left as happy as possible.

Please see here for the full list of terms and conditions for our refund and exchange policy.

Sending Your Gifts Directly

Please feel free to order and send your gifts directly to the recipients through Callie. We don't include invoices in our packages.