Privacy Policy

1. Privacy Statement

1.1 Callie is a legally registered company dedicated to protecting the privacy of its customers and website visitors.

1.2 We attach great importance to your privacy. The purpose of formulating this privacy policy explains how we (Callie) collect, use, share and process your information in accordance with laws and regulations. 

2. Promote safety and security

2.1 We abide by the principles of lawfulness, lawfulness and transparency, use and process the least amount of data within a limited range of purposes, and adopt technical and management measures to protect data security.

2.2 We use personal data to help verify account and user activity, and to promote safety and security, such as by monitoring fraud and investigating suspicious or potentially illegal activities or violations of our terms or policies. Such processing is based on our legitimate interests in helping to ensure the safety of our products and services. 

3. Collection and use of non-personal information

3.1 Like most websites, Callie uses cookies and web beacons to automatically collect, analyze and store non-personal information about website visitors. Non-personal information may include many non-unique identifying characteristics, such as the visitor’s IP address, web browser, Internet service provider, operating system, and the date/time of the visit to a particular page.

3.2 Callie uses third-party software to assist in the collection and analysis of this information. This information is used to improve Callie's services and enhance the experience of visitors to the Callie website. The automatically collected non-personal information has nothing to do with personally identifiable information.

4. Collection and use of personal information

4.1 Personal data is information that can be used to directly or indirectly identify you. Personal data also includes anonymous data associated with information that can be used to directly or indirectly identify you. Personal data does not include data that has been irreversibly anonymized or aggregated, so we can no longer identify you whether it is combined with other information or in other ways.

4.2 In order to best communicate with customers and potential customers with high quality, Callie collects the names and email addresses of website visitors who submit sales or technical support questions or participate in regular promotions or gifts. And when you use our products and services or interact with us in other ways, we will collect the personal data you provide, such as when you create an account, contact us, participate in online surveys, use our online help or online chat tools. If you make a purchase, we will collect personal data related to the purchase. This data includes your payment data, such as your credit or debit card number and other card information, other account and identity verification information, as well as billing, shipping, and contact information. Callie also collects and stores personal information about its customers to provide required products and services. This information is submitted voluntarily by the customer.

4.3 How to use your personal data Callie protects personal information as confidential. Without the explicit consent of the relevant individual, our company will not release any customer data. The information you provide to us will not be shared with any third party without your explicit consent.

4.4 Your personal information or image will not be used for advertising without your consent.

5. Maintenance of personal information

5.1 Update personal information Customers can request to change the personal information stored, maintained or archived by Callie by sending an email to Callie or mailing to the address listed at the bottom of this page. Requests via email and post are verified by Callie to ensure that they are satisfied with the authenticity of the request.

5.2 Use of information Callie may use personal information to provide products and services requested by customers, including the possibility of using this information to verify customers or contact customers to discuss support, renewals, and product purchases and services.Callie may allow its business partners to assist in the provision of required products and services. All Callie business partners must keep the very small amount of personal information obtained confidential, and can only use this information within the scope required to provide the required products and services.

5.3 We take reasonable measures to ensure that your personal data is accurate, complete and up-to-date. You have the right to access, correct or delete the personal data we collect. You also have the right to restrict or object to the further processing of your personal data at any time. You have the right to receive your personal data in a structured and standard format. You can lodge a complaint with the data protection authority regarding the processing of your personal data.

5.4 In order to protect the privacy and security of your personal data, we may ask you to provide data so that we can confirm your identity and the right to access such data, as well as search for and provide you with the personal data we maintain. In some cases, applicable laws or regulatory requirements allow or require us to refuse to provide or delete some or all of the personal data we maintain. You can contact us to exercise your rights. We will respond to your request within a reasonable time frame, in any case it will not exceed 30 days.

6. Email

6.1 Callie may send promotional emails to individuals who choose to join the Callie mailing list. These emails include beacons that return information about the email to Callie. The purpose of this communication is to allow Callie to measure the effectiveness of its advertising and marketing activities. Subscribers can choose not to receive any type of non-essential promotional information from Callie by following the instructions provided in each promotional email or sending an email to support-ca@Callie.com.

6.2 Callie reserves the right to send inquiry emails to our customers. Inquiry e-mails must be related to the main purpose of collecting information, and used exclusively to respond to inquiries, provide customer support, provide information, and inform customers about ordered products and services. Since the consultation email contains basic information related to the use and safety of Callie products and services, customers cannot unsubscribe from the consultation email.

6.3 Callie may use a third party to manage its email list and has signed a confidentiality agreement with it to send promotional or consulting emails. However, Callie restricts its partners from sending spam related to Callie's websites, brands or products.

7. Third parties and services

7.1 Callie will not disclose, sell or rent personal information to third parties. If the information owner agrees to the distribution, Callie may provide personal information to third parties (such as web hosting providers or affiliates).

7.2 Callie uses a third party to process credit card payments, and may directly provide credit card numbers and identifying financial data to third party credit card processors. These companies will not retain, share, store or use personally identifiable information for any other purpose. Callie will not permanently store any credit card information provided.

7.3 When required by law or in order to protect the rights of Callie and/or to comply with judicial procedures, court orders or legal procedures, Callie may disclose other confidential information.

8. Third-party websites and services

8.1 When a customer operates a link to a third-party website that has a relationship with us, we do not assume any obligation or responsibility for such a policy due to the privacy policy of the third party.

8.2 Our website, products and services may contain links to third-party websites, products and services or your ability to access third-party websites, products and services. We are not responsible for the privacy practices adopted by these third parties, nor are we responsible for the information or content contained in their products and services.

8.3 This privacy statement only applies to the data we collect through our products and services. We encourage you to read the privacy policies of any third parties before continuing to use their websites, products or services.

9. Legal compliance and safety or protection of other rights

9.1 Ensuring the security of personal or confidential information is of the utmost importance to Callie. Therefore, Callie only uses Secure Sockets Layer technology (SSL) to transmit personal information.

9.2 Callie follows recognized industry standards to protect personal information during transmission and storage. Unfortunately, no method of transmission via the Internet or electronic storage is 100% secure. Although Callie strives to use commercially acceptable standards to protect personal information, Callie cannot guarantee absolute security.

9.3 It may be necessary for us to disclose personal data in accordance with laws, legal procedures, litigation, and/or the requirements of public and government authorities in and outside the country/region where you live. If we determine that the disclosure is necessary or appropriate for the purposes of national security, law enforcement, or other issues of public importance, we may also disclose personal data.

10. Applicability

10.1 This privacy policy is intended to supplement any other agreements between the customer and Callie, and will not change any agreed terms. In the event of a conflict, the terms agreed by Callie and the customer take precedence over this privacy policy.

10.2 Third-party websites may link to or be linked to websites owned by Callie. Callie is not responsible for the privacy practices or content of any website that it does not own, and links to sites other than Callie should not be construed as ownership or endorsement of the website or its privacy practices.

10.3 For the reasonable implementation or application of this clause: We may share personal data with all our affiliated companies. In the event of a merger, reorganization, acquisition, joint venture, transfer, spin-off, transfer or sale or disposal of all or any part of our business, including in connection with any bankruptcy or similar proceedings, we may transfer any and provide all personal data to relevant third parties. We may also disclose personal data if we determine in good faith that disclosure is reasonably necessary to protect our rights and seek available remedies, enforce our terms and conditions, investigate fraud, or protect our operations or users.

11. Amendment

11.1 Callie reserves the right to modify its privacy policy and related practices at any time.

11.2 Callie will notify relevant parties of major changes by posting notices on its website or by sending emails to those who may be affected. Visitors and customers should check our website regularly for changes.

11.3 Amendments to the privacy policy will take effect 30 calendar days (for notifications of publication) or 14 days (for email notifications) after the notification is sent.

12. Contact Information/How to contact us

If there are any questions regarding this privacy policy you may contact us using the information below.

Email Address: support-ca@callie.com

Website Address: https://ca.callie.com

Company Address:

WORKSHOP 29 ON 5TH FLOOR CAREER AND KENSON INDUSTRIAL MANSION 58 HUNG TO RD KWUNTONG KL

If you would like us to update your information or your preferences, please contact us by Email.